Two student interns worked with the City of Madison Information Technology Department to evaluate existing digital communications materials and update templates to improve compliance with digital accessibility requirements and best practices. […]
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Despite providing a wide variety of recycling education and outreach materials, the citywide recycling error rate remains fairly consistent, which has both environmental and financial consequences for the community. To better understand how residents currently access recycling information and how they would like to receive it in the future, the Madison Streets Division worked with […]
As the City of Madison’s Community Development Authority evolves and expands to meet the affordable housing needs of residents, the city wants to better understand the challenges and experiences of existing voucher holders and landlords. To support this, students developed potential resident satisfaction survey questions to support future outreach efforts. […]
Industrial Systems Engineering students conducted a time study of several polling places during the City of Madison’s April election. By conducting a systems analysis, they identified pain points, root causes, and opportunities for cost-effective, proactive solutions to optimize election-day processes for streamlined operations and positive voter experiences. […]
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In an effort to improve accessibility and readability of the City of Madison’s Language Access Plan, students reviewed examples from other communities to recommend plans from other communities and recommend amendments for Madison’s plan. Suggested improvements included areas where plain language, data presentations, explicit notices, and more concise language would make the plan more user-friendly […]
To support the City of Madison’s ongoing update of its Language Access Plan, students analyzed language access call data over the last five years to identify primary and emerging needs. Based on their findings, they developed data presentation and narrative recommendations for inclusion in the city’s updated Language Access Plan and accompanying educational materials. […]
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Madison Metro Transit experiences a significant level of turnover in its public transit operators, and was interested in exploring the feasibility and ideal design for a mentorship program that could support improved retention. A team of Strategic Human Resource Management developed a framework and materials that incorporate evidence-based best practices. […]
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Students studying agriculture and applied economics analyzed 14 sites for their compatibility with community gardening, permaculture, or market farming with the goal of helping the City of Madison address food insecurity by exploring urban agriculture opportunities on underutilized city land. The students concluded that urban agriculture can be a viable strategy for addressing food insecurity […]
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A team of Master of Business Analytics students worked with Monona Terrace to analyze staffing and budget data over the last five years to identify trends and support data-driven decision-making on staffing. Students created a rolling budget forecast tool and recommended policy and staffing changes to help the organization more accurately forecast for staffing needs. […]
Industrial Systems Engineering students used a systems approach to identify opportunities for increased operational efficiencies and coordination between the 12 Emergency Medical Services (EMS) providers in Jefferson County. Students recommended interventions such as a roving paramedic position or shared secondary ambulances as cost-effective strategies to save costs while maintaining response times and expanding 24/7 paramedic-level […]
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