Marketing students increase engagement for Monona Community Media (MCM)
Professor Kathryn Krueger’s course creates content strategies through which MCM could increase user engagement across its YouTube channel and social media profiles
CommunityCity of Monona, WI, United States
Community Size8,045 (2018 Census Estimation)
UniversityUniversity of Wisconsin - Madison
Case TypeProject Stories
RegionEPA Region 5, USA
The City of Monona uses numerous channels to remain in touch with its 8,000 citizens, with one of the most popular being city sub-department Monona Community Media (MCM). MCM strives to engage Monona citizens through digital media thanks to a radio station, WVMO, and a public TV broadcasting division. However, while MCM’s radio station has high engagement with residents, the TV channel—which uploads content primarily to YouTube and Facebook—receives little engagement.
To help increase resident engagement, the City of Monona and MCM were looking to better develop their TV channel and all related content.
The UniverCity Year program of the University of Wisconsin-Madison, an EPIC-Network member, was created to help local government and community partners with identified sustainability and livability projects. Participating University faculty incorporate community-identified projects into classes, and provide students with on-the-ground experience in support of a more sustainable and livable future for the partnered community.
During the 2016 to 2017 academic year, the City of Monona was chosen to partner with the UniverCity Year program due to its proximity to the university and for strong support from Mayor Bob Miller.
Students find what’s been stalling user engagement
The UniverCity Year program partnered UW-Madison’s Marketing 355: Marketing in a Digital Age course with the City of Monona to perform a digital marketing analysis of MCM TV channel and its content. Under the guidance of Professor Kathryn Krueger, students embarked on two initiatives to study MCM’s TV channel and social media presence:
- Answering the question, “What is Monona Community?” re: Monona Community Media
- Creating a marketing plan for the city, which would involve community members as content contributors
Students set out to complete this project by conducting a digital marketing audit of the station’s YouTube channel and Facebook page, analyzing what content resonates with viewers while determining what has stalled engagement.
Targeted content strategies aim to increase engagement
Following their digital audit, students synthesized all research and produced numerous recommendations which could increase resident engagement with MCM’s content. These included:
- Implement a partnership with Monona Grove High School to share each other’s content and social media posts
- Boost engagement with Facebook content by utilizing Facebook Live
- Create a “My Monona” video campaign with local businesses to boost residential interest in content
- Publish content to the MCM website and through an email newsletter
- Set weekly and monthly goals for increasing engagement, which can be monitored through the use of social media analytics tools
Upon implementing this student-driven digital marketing campaign, the City of Monona and MCM should expect to see an increase in content engagement through platforms such as YouTube and Facebook. This effort will help to spread awareness for the goings-on within Monona, while crafting a clearer narrative around Monona’s community and culture.