Language Access Policy Implementation


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To ensure residents have access to services and information, Bellevue has operated “Mini City Hall” at the Crossroads Shopping Center. This location is a fully-equipped satellite office, specializing in personalized customer services and outreach to Bellevue’s diverse population. Services are provided in eight languages and staff are available to provide information and assistance to visitors Monday through Saturday. Services include information and referral, connection to city and community services, quick responses to concerns, information about jobs, city bill payment location, multi-language materials and services, and community events. The city is interested in extending this type of service to communities beyond the Crossroads Shopping Center with evaluation of options, resource needs, potential costs and development of a pilot project to implement a mobile mini city hall.

Read the final student report delivered to the local gov/community partner.

Livable City Year Contact Info
Teri Thomson Randall
Program Manager

University Faculty Contact
Ankur Suri
Engineering and Technology
Senior Lecturer

Local Government / Community Contact
Elaine Acacio
Diversity Advantage Team | City Manager’s Office

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