University Department: Library & Information Science

Analyzing Chippewa County’s Information Technology (IT) staffing

Following a comprehensive evaluation of information technology operations within Chippewa County and its neighboring counties, a Wisconsin School of Business graduate student recommended a phased implementation plan for balancing workloads and improving efficiencies within the county’s IT department. This report includes an analysis of existing department processes and compares these with staffing levels and workload […]

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Evaluating Chippewa County’s Information Technology (IT) Help Desk processes

A group of students conducted in-depth research into areas of Chippewa County’s IT department, including ticket management, system categorization, and staff training with the goal of addressing efficiency and effectiveness. They ultimately recommended five strategic solutions that address current challenges and potential future developments. UniverCity Alliance contact: UniverCityAlliance@wisc.edu […]

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A Library for Community Futures

Our goal for this report is to assist the Brown County Library in strategic planning. The original questions posed by Brown County Library director Sarah Sugden were: • What measurement and assessment tools accurately measure outreach services? • What role does library programming (virtual and in-person) play in supporting community learning? Will this change? • […]

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