Improving Customer Satisfaction for Native Spanish Speakers

Metro Transit would like to improve response rates to their customer satisfaction surveys among native Spanish speakers to improve service and amenities for this community. Students will conduct interviews in Spanish with native Spanish speakers to both gather information about where and how to distribute customer satisfaction surveys, as well as to gain feedback about […]

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State College Borough Employee Engagement & Diversity

LER 460 students will create a framwork for the State College Borough to develop and maintain a program where the HR staff can recruit a broader diversity in their civilian and police workforce. Read the final student report delivered to the local gov/community partner. Sustainable Communities Collaborative Contact Info University Faculty Contact Tom Hogan Labor […]

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Housing and Aging in Place

Investigate opportunities and strategies for assisting residents to age in place in Minnetonka, either by remaining in their homes or relocating to more appropriate housing in the city. Read the final student report delivered to the local gov/community partner. Resilient Communities Project Contact Info University Faculty Contact Jeff Crump Housing Studies Local Government / Community […]

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Oral History of the North and Southside New Albany

In the mid-20th century, the North and Southside neighborhoods of New Albany were cultural hubs and home to thriving black-owned businesses. B.B King played at a café in New Albany, and Blues musician Sam Mosely traces his musical roots to this community. This history has largely been neglected, and community leaders are interested in collecting […]

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Addressing Implicit Bias in the Prosecution of Cases

Identifying and addressing implicit bias in the prosecution of misdemeanor cases by the City Attorney’s Office in the Tacoma Municipal court. Prosecutors are not immune from implicit bias. As gatekeepers of the criminal justice system, prosecutors can be part of the problem – as well as the solution. If prosecutors are not aware of their […]

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Latino Community Engagement Exploration

Identify best practices and strategies for Carver County, local governments, and other agencies to more effectively engage the Latino population in the county about community services and programming. Read the final student report delivered to the local gov/community partner. Resilient Communities Project Contact Info University Faculty Contact Emilce Lopez Spanish & Portuguese Local Government / […]

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User-Centered Design Research and Recommendations for the City of Bellevue’s Public Website

Effective and efficient communications with the public are critical following an emergency or disaster. However, sharing this life safety information is not helpful for individuals with Limited English Proficiency (LEP) who cannot understand everything being said. To address this issue, the Washington State Legislature approved RCW 38.52.070, which requires that all emergency communications be shared […]

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Creating Thriving Neighborhoods Through Greater Renter Engagement

Develop strategies to improve outreach to renters and create more equitable access to community information and resources. Read the final student report delivered to the local gov/community partner. Resilient Communities Project Contact Info University Faculty Contact Kathy Quick Public Affairs Associate Professor ksquick@umn.edu 612-625-2025 Local Government / Community Contact Lidiya Girma Neighborhood Relations Specialist, City […]

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Comprehensive Planning Public Engagement Process

Develop a proposal for a broadly inclusive public engagement process for Rosemount’s upcoming 2040 Comprehensive Plan update. Read the final student report delivered to the local gov/community partner. Resilient Communities Project Contact Info University Faculty Contact Carissa Schively Slotterback Public Affairs Local Government / Community Contact Kim Lindquist Community Development Director, City of Rosemount […]

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Aging in Place

Assess the economic, social, health, recreation, housing, transportation, and other needs of aging residents in North St. Paul, and identify programs or policies that will support residents aging in place in the city Read the final student report delivered to the local gov/community partner. Resilient Communities Project Contact Info University Faculty Contact Lisa Edstrom Applied […]

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