Evaluating Chippewa County’s Information Technology (IT) Help Desk processes

Brendan Casey

Metrics

Community Size
Years
Course Title
Field Project in Library and Information Agencies
Course Letter Acronym
LIS
Course Number
620
Project Lead Faculty
Brendan Casey

A group of students conducted in-depth research into areas of Chippewa County’s IT department, including ticket management, system categorization, and staff training with the goal of addressing efficiency and effectiveness. They ultimately recommended five strategic solutions that address current challenges and potential future developments.

UniverCity Alliance contact: UniverCityAlliance@wisc.edu

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